Baden, August 20, 2025 – BSI Software, the leading European provider of AI-powered CRM and CX platforms, has worked with the exclusive Austrian private bank Gutmann to successfully migrate from an on-premises solution to the cloud – without interrupting the bank’s demanding operations.
In a partnership-based project characterized by trust, precision and mutual understanding, the migration was completed in just three months. With the cloud-based BSI Customer Suite, the private bank now has a customized platform that meets the highest security and regulatory requirements while paving the way for flexible processes and faster innovation cycles.
Bank Gutmann, a leader in private banking for wealthy private clients, foundations and institutional investors, used the move to the cloud to future-proof its digital infrastructure. The modular, API-first architecture of the Customer Suite, which is cloud- and AI-agnostic, allows regulatory requirements to be consistently implemented and new services to be provided via low-code/no-code.
With the successful implementation, BSI Software is strengthening its role as a strategic technology partner for banks and insurers that want to combine regulatory security with maximum freedom of action. “With our solutions, we can give exclusive customers such as Bank Gutmann the technological freedom to implement innovations immediately while reliably meeting the compliance requirements of the EU AI Act and DORA,” says René Konrad, Lead Business Unit Banking, BSI Software.
About BSI Software
BSI Software is a leading European provider of software solutions for customer relationship management (CRM) and customer experience (CX). The BSI Customer Suite supports companies from regulated industries such as banking, insurance, retail, energy and utilities in the holistic design of digital customer relationships – along the entire customer journey. BSI Software is the market leader in its focus industries in the DACH region.
The modular, scalable and holistic customer platform offers comprehensive functions for marketing automation, sales support and service processes – AI-based, compliance-compliant and technologically superior. This also includes the AI-supported BSI Companion, the CRM solution with a generative 360° customer view and automation through Agentic AI. Thanks to the multi-cloud strategy and model agnostics, companies remain flexible in their choice of infrastructure and AI models.
BSI Software combines technological expertise with in-depth industry knowledge. Its customers include renowned companies such as the Raiffeisen Banking Group, Bank Julius Bär, Zürcher Kantonalbank, ADAC, Signal Iduna and Hornbach.
Further information: www.bsi-software.com
